Sub-custody survey now live

Sub-custody survey now live

Global Investor invites the clients of sub-custodians to rate their performance in our annual global survey.

Click here to respond to the survey

Click here to read the methodology

Respondents are asked to rate their agent lenders across 12 service categories from one (unacceptable) to seven (excellent). Respondents are permitted to rate up to 10 sub-custodians in each country.

Respondents are asked to rate sub-custodians in all countries in which they operate. The performance of sub-custodians is rated separately in each country and published in the April/May issue.

There are two methodologies: unweighted and weighted. The unweighted tables are based on a simple average of all respondents’ views. The weighted tables take into consideration the size of the respondents' assets under custody and how important each service category is considered to be in aggregate.

Sub-custodians are rated by twelve sub-categories, some of which are divided into sub-categories. Sub-category scores are combined into categories for the purposes of working out average scores.

The categories are as follows:

  1. Settlement
    • Efficiency of pre-settlement matching and reporting
    • Failed trade management
    • Timeliness, accuracy and completeness of reporting
    • Competitiveness of cut off times
  2. Safekeeping
  3. Income collection
    • Timeliness, accuracy and completeness of notifications
    • Timeliness, accuracy and completeness of confirmations
  4. Corporate actions
    • Timeliness, accuracy and completeness of notifications
    • Timeliness, accuracy and completeness of confirmations
    • Competitiveness of response cut off times
  5. Client service
    • Quality of subject matter expertise
    • Responsiveness and effectiveness of enquiry management
    • Availability and calling frequency
  6. Reporting capability
    • Flexibility of delivery channels
    • Quality and timeliness and of SWIFT and other reporting
  7. Tax reclaim services
    • Solicitation of timely tax documentation
    • Quality of reporting
  8. Market information
    • Relevance of marketing information
    • Timeliness of market information
  9. Relationship management
    • Understanding of your business needs
    • Ability to set up new products when requested
    • Quality of subject matter expertise
    • Responsiveness and effectiveness of enquiry management
    • Availability and calling frequency
  10. Securities lending fail coverage
  11. Regulatory expertise and capability
  12. Product development and innovation

Click here to respond to the survey

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